Privacy Policy

This Privacy Policy explains how Betsat, operated via the website betsatts.com, collects, uses, stores and shares personal data of players and visitors. It applies to anyone who visits the website, creates an account, participates in games, contacts support, or otherwise interacts with our online services.

We provide online gambling services to users located in various countries, including users in the United Kingdom accessing our offshore services. For individuals in the UK and the European Economic Area (EEA), we process personal data in line with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where relevant, the EU GDPR. For users in other jurisdictions, including Mexico, we seek to align our practices with local privacy requirements to the extent applicable.

This Privacy Policy is effective from 1 January 2026. We may update it from time to time as explained in the "Updates" section below. Please read this document carefully to understand how and why we process your personal data and the rights you have in relation to it.

Who We Are

The Betsat offering is provided through the website https://betsatts.com (the "Website"). The Website is owned and operated by Poligon Entertainment N.V., which acts as the data controller for personal data collected through betsatts.com in connection with Betsat.

Operator Identity and Licensing

Legal entity: Poligon Entertainment N.V., a company incorporated under the laws of Curaçao.
Registered/Legal address: Dr. M.J. Hugenholtzweg 25, Curaçao.
Gambling licence: Poligon Entertainment N.V. operates under Curaçao eGaming Master Licence 1668/JAZ as a sub-licensee (via Antillephone). The licence status is subject to the rules and supervision of the Curaçao authorities.
UK regulatory status: The Website is not licensed by the United Kingdom Gambling Commission (UKGC). It operates as an offshore, non-GamStop gambling site for UK users. UK-specific gambling protections such as GAMSTOP and IBAS do not apply to our operations, but this does not limit your privacy rights under UK data protection law.

Contact Details

General and support contact: support@betsatts.com (primary channel for account, game and basic privacy enquiries).
Postal address for privacy matters: Poligon Entertainment N.V., Dr. M.J. Hugenholtzweg 25, Curaçao (please mark your letter "Data Protection").

Data Protection Contact (DPO/Data Protection Team)

Poligon Entertainment N.V. has appointed an internal data protection contact point responsible for supervising privacy compliance for Betsat and handling data protection enquiries.

Data Protection contact: Data Protection Officer / Data Protection Team
E-mail: support@betsatts.com (please include "Data Protection" in the subject line to ensure proper routing).
Preferred languages: English.

If you have any questions about this Privacy Policy or our data processing practices, you can contact our Data Protection Officer/Data Protection Team using the details above.

What Personal Data We Collect

We collect only the personal data that is necessary to provide our services, comply with legal obligations (including anti-money laundering rules), protect our legitimate interests and meet industry standards. The types of data we collect can be grouped into the categories below.

Identity and Contact Data

Identification details: full name, date of birth, nationality, country of residence, username, customer ID.
Contact details: e-mail address (e.g. for registration and notifications), telephone number (where provided), postal or billing address (where required for verification or payment methods).
KYC/verification data: copies or details of identification documents (such as passport, national ID card, driving licence), proof of address (utility bills, bank statements), source-of-funds/source-of-wealth documents and information you provide during enhanced due diligence.

Account and Gameplay Data

Account information: registration date, login history, account status, language preferences, communication and marketing preferences.
Gameplay and behavioural data: bets placed, games played, stakes, win/loss history, session duration, bonuses used, self-exclusion or cooling-off choices, interactions with responsible gambling tools.
Communication records: copies of e-mails, support tickets, and live chat transcripts with our support team at support@betsatts.com, including any information you choose to provide.

Financial and Payment Data

Payment details: information relating to deposits and withdrawals, such as payment method type (e.g. card, bank transfer, e-wallet, cryptocurrency), partial payment identifiers, transaction IDs, transaction amounts, currency and timestamps.
Financial verification data: limited financial information necessary to verify lawful source of funds, comply with anti-money laundering (AML) and counter-terrorist financing obligations, and prevent fraud.

Technical and Device Data

Technical identifiers: IP address, device IDs or identifiers, operating system, browser type and version, screen resolution, language settings, time zone.
Usage and log data: pages visited on betsatts.com, date and time of access, referral URLs, clickstream data, login and logout times, error logs and performance data.
Geo-location data: approximate location inferred from your IP address or other technical signals to comply with territorial restrictions, prevent fraud and support regulatory requirements.

Cookies and Similar Technologies

Cookies: small data files stored on your device when you visit betsatts.com, including session cookies, persistent cookies and third-party cookies.
Similar technologies: web beacons, pixels, tags, local storage and SDKs used in our Website or related services.
Online identifiers from partners: advertising IDs or analytics identifiers shared by third-party providers (for example, Google Analytics or similar tools) where enabled and subject to your consent where required by law.

Special Categories of Data

We do not deliberately seek to collect sensitive personal data (such as health data, political opinions or religious beliefs). However, information you provide in communications about problem gambling or self-exclusion may incidentally reveal health-related information. We process such information only when strictly necessary, for responsible gambling purposes, to protect your vital interests or as otherwise permitted by law.

Legal Basis for Processing

Depending on the specific processing activity and your location (for example, the UK, EEA or other jurisdictions such as Mexico), we rely on one or more of the following legal bases.

Performance of a Contract

Account creation and management: We process your identity, contact, technical and account data to register your account, authenticate you, provide access to games and manage your profile on betsatts.com.
Provision of gambling services: We use your gameplay, payment and transactional data to accept deposits, process bets, calculate winnings, pay out withdrawals and administer bonuses and promotions associated with Betsat.
Customer support: We process communication records and account information to respond to your queries, complaints and requests, and to resolve technical or account-related issues.

Compliance with Legal Obligations

KYC and AML requirements: We process identity, contact, financial and verification data to comply with anti-money laundering, counter-terrorist financing and other applicable laws, including transaction monitoring, enhanced due diligence and reporting obligations.
Responsible gambling: We process data about your gambling behaviour, self-exclusion and limits to meet responsible gambling and consumer protection obligations imposed by relevant laws and regulators.
Record-keeping and reporting: We retain certain data to comply with tax, corporate, regulatory and bookkeeping obligations in Curaçao and other relevant jurisdictions.

Legitimate Interests

Security and fraud prevention: We process technical, device, usage and transactional data to detect and prevent fraud, abuse, bonus misuse, money laundering, account takeovers and other harmful or illegal activities.
Service improvement and analytics: We use aggregated or pseudonymised usage data to monitor performance, improve user experience, develop new features and understand how our services are used, while respecting your privacy.
Network and information security: We process logs and technical data to maintain the security and integrity of betsatts.com, including incident detection, prevention and investigation.
Legal defence and enforcement: We may process relevant data to establish, exercise or defend legal claims, enforce our General Terms and Conditions, and manage disputes.

Consent

Marketing communications: We send e-mail marketing, promotional offers and newsletters only where you have given your consent or where permitted by applicable law. You can withdraw consent at any time (see "Your Rights").
Non-essential cookies and advertising technologies: We use analytics, advertising and personalisation cookies, pixels or similar technologies based on your consent where required by law (for example, under UK and EU cookie rules). You can manage your preferences through our cookie tools and browser settings.
Optional data and features: Where we ask you to provide optional information (for example, surveys or feedback forms) or to participate in certain features, we will rely on your consent for that specific processing.

Where we rely on consent, you are free to refuse or withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. Where we rely on legitimate interests, we have balanced our interests against your rights and freedoms and concluded that our processing is proportionate and minimally intrusive.

Purpose of Processing

We process personal data collected in connection with Betsat for clearly defined and legitimate purposes. The main purposes are set out below.

Provision of Services and Account Management

Operating the Website: To allow you to access and use betsatts.com, create and manage your account, log in securely, navigate the Website and use its features.
Game participation: To enable you to place bets, join casino games, receive winnings, participate in tournaments and access bonuses and promotions.
Customer support: To respond to requests sent via e-mail to support@betsatts.com and via live chat, handle complaints, investigate incidents and provide assistance.

Compliance, Risk Management and Responsible Gambling

Identity verification and AML: To verify your identity, confirm your age, establish your residence, assess risk, monitor transactions and comply with anti-money laundering and counter-terrorist financing laws.
Responsible gambling: To manage self-exclusion, deposit limits, session limits and reality checks, monitor gambling patterns that may indicate harm and contact you where appropriate to offer responsible gambling tools and support.
Legal compliance and record-keeping: To keep records necessary to comply with applicable laws, regulatory requirements and licensing conditions in Curaçao and other relevant jurisdictions.

Service Improvement, Analytics and Personalisation

Usage analysis: To analyse how players use betsatts.com (for example, which games are popular, technical issues experienced, navigation patterns) so we can improve functionality, performance and security.
Personalisation: To remember your preferences (language, display settings, favourite games) and to provide tailored content or offers where permitted.
Testing and development: To test new features, conduct quality assurance, perform troubleshooting and develop new products and services.

Marketing and Promotions

Direct marketing: To send you promotional e-mails about new games, tournaments, bonuses and special offers related to Betsat, where you have opted in or where permitted by law.
Segmentation: To group players into segments based on betting history, preferences and activity for the purpose of tailoring marketing campaigns, always respecting applicable consent and opt-out rules.
Advertising and re-targeting: To work with advertising networks and partners to show you relevant advertisements, based on cookies or similar technologies, where you have consented to such processing.

Fraud Prevention, Security and Legal Protection

Security monitoring: To monitor for suspicious login patterns, multiple accounts, bonus abuse, bot activity and other potentially fraudulent behaviour.
Incident management: To investigate and respond to security incidents, system outages or suspected breaches of this Privacy Policy or our Terms and Conditions.
Legal claims: To exercise or defend legal claims, handle disputes with players or third parties and cooperate with competent authorities and regulators.

Disclosure & Sharing

We do not sell your personal data. We share personal data only with trusted parties and only to the extent necessary for the purposes described in this Privacy Policy, subject to appropriate safeguards.

Service Providers and Business Partners

Payment providers: Banks, payment processors, e-wallet providers, card schemes and cryptocurrency service providers that process deposits and withdrawals on our behalf or in cooperation with us.
Technical and hosting providers: Companies providing hosting, cloud storage, content delivery networks, security services, IT support, e-mail delivery and live chat tools.
Game providers: Third-party game studios and platform providers that supply casino games and related functionality integrated into betsatts.com.
Analytics and marketing partners: Providers that help us measure Website performance, run analytics or deliver personalised content and advertising, subject to your consent for non-essential cookies and similar technologies.

Group, Affiliates and Introducers

Group companies and affiliates: Other entities within the Poligon Entertainment N.V. group (if applicable) that provide internal services (such as risk management or compliance) or assist in operating Betsat.
Marketing affiliates and partners: Affiliate websites and marketing partners who refer players to betsatts.com, to the extent necessary for tracking, commission calculation and fraud prevention.

Regulators, Authorities and Professional Advisers

Regulatory and governmental bodies: Licensing authorities in Curaçao and other relevant jurisdictions, law enforcement agencies, tax authorities and similar bodies when we are legally required to provide information or when it is necessary to protect our rights or the rights of others.
Anti-fraud and AML organisations: Third parties assisting with sanctions screening, fraud checks, identity verification and AML/CTF monitoring.
Professional advisers: Lawyers, auditors, accountants and consultants who need access to data to provide professional services to us, under strict confidentiality obligations.

Business Transfers

Corporate transactions: In the event of a merger, acquisition, sale of assets, restructuring or similar corporate transaction involving Poligon Entertainment N.V. or the Betsat business, your personal data may be transferred to third parties involved in the transaction, subject to appropriate confidentiality and data protection safeguards.

Whenever we share your personal data with third parties acting on our behalf, we ensure that they process it only according to our instructions, under a written contract, and with appropriate security measures in place.

International Transfers

Because Betsat is operated by a company established in Curaçao and uses international service providers, your personal data may be transferred to and processed in countries outside your country of residence, including countries outside the United Kingdom, the European Economic Area (EEA) or Mexico.

Locations of Processing

Curaçao: Core operational processing (including account management, customer support, risk and compliance) is carried out in Curaçao, where Poligon Entertainment N.V. is established.
Other countries: Some of our service providers and partners may be located in the EEA, the United Kingdom, the United States or other jurisdictions whose data protection laws may differ from those of your home country.

Safeguards for International Transfers

Adequacy decisions: Where your data is transferred from the UK or EEA to a country recognised as providing an adequate level of protection by the UK government or the European Commission, we rely on such adequacy decisions.
Standard contractual clauses and IDTAs: For transfers from the UK or EEA to countries without an adequacy decision (such as Curaçao or certain service provider locations), we typically rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement (IDTA) or their equivalent, supplemented where necessary by additional technical and organisational measures.
Data Privacy Framework or equivalent: Where our providers participate in an approved data transfer framework (such as the EU - US Data Privacy Framework and corresponding UK extension), we may rely on that framework for relevant transfers, where applicable.

We carefully assess each transfer to ensure that your personal data benefits from a level of protection that is essentially equivalent to that in the UK or EEA. You may contact us for more information about the specific safeguards we use for international transfers.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and reporting requirements, and to deal with potential disputes. Retention periods may vary depending on the type of data and the applicable law.

General Principles

Purpose limitation: We keep data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
Legal obligations: Certain data must be retained for specific minimum periods under AML, tax and regulatory rules (for example, transaction records and KYC documentation).
Dispute and defence: We may retain certain information for longer where needed to establish, exercise or defend legal claims.

Indicative Retention Periods

Account and identification data: Typically retained for the duration of your account and for up to five (5) years after account closure, or longer where required by AML or other legal obligations in Curaçao or relevant jurisdictions.
Transaction and gameplay data: Retained for the duration of your account and usually for up to five (5) years after the relevant transaction or account closure, to comply with legal requirements and for audit and dispute resolution purposes.
KYC and verification documents: Retained for the periods required by AML and KYC regulations, generally up to five (5) years after the end of the business relationship or the date of the last transaction, unless a longer period is required by law.
Marketing data: Contact details used for marketing will be kept until you withdraw consent or object to marketing, and for a short period thereafter (typically up to two (2) years) to document your choice and ensure that your preferences are respected.
Customer support communications: Retained as long as necessary to manage your query or complaint and for up to five (5) years thereafter, depending on the context and any legal obligations.
Cookies and analytics data: Stored according to their technical lifetimes, usually from the end of a browsing session for session cookies up to a maximum of around 13 months (or as otherwise required by local law) for persistent cookies, unless deleted earlier by you.

Deletion and Anonymisation

Account closure: When your account is closed, we will either delete or anonymise your personal data once retention is no longer required for legal purposes, legitimate interests or dispute resolution.
User requests: Where you validly request deletion of your data and there is no overriding legal basis for continued retention, we will delete or anonymise your data as required by law.

Your Rights

Subject to applicable law, including the UK GDPR, EU GDPR and relevant Mexican data protection laws, you have a number of rights in relation to the personal data we hold about you. These rights may vary depending on your place of residence, but we aim to handle all valid requests in a fair and consistent manner.

Core Data Protection Rights (UK and EEA)

Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of that data, together with information about how and why it is processed.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data. In many cases, you can update certain details directly through your betsatts.com account.
Right to erasure ("right to be forgotten"): You can ask us to delete your personal data in certain circumstances, for example when the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal ground for processing. We may be required to retain some data for legal or regulatory reasons (for example, AML and tax obligations).
Right to restriction of processing: You can ask us to restrict the processing of your data in certain situations, for example while we are verifying its accuracy or assessing an objection you have raised.
Right to object: You can object to processing based on our legitimate interests (including profiling) on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims. You can always object to direct marketing and related profiling.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you can request to receive your personal data in a structured, commonly used and machine-readable format and ask us to transmit it to another controller, where technically feasible.

Rights Relating to Consent and Marketing

Right to withdraw consent: Where we rely on your consent (for example, for marketing communications or non-essential cookies), you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Marketing opt-out: You can opt out of marketing e-mails at any time by using the unsubscribe link in our messages or by contacting us at support@betsatts.com. Even if you opt out of marketing, we may still send you non-promotional messages about your account or transactions.

Mexican Privacy Law Alignment (ARCO Rights)

For users located in Mexico, we seek to align our practices with the Federal Law on Protection of Personal Data Held by Private Parties and related regulations. In addition to the rights above, you have the following ARCO rights:

Access: To know what personal data we hold about you, how we use it and the conditions of processing.
Rectification: To request correction of inaccurate or incomplete data.
Cancellation: To request deletion of your data when you consider that it is not being processed in accordance with applicable principles, duties and obligations.
Opposition: To object to the processing of your data for specific purposes, subject to legal limitations.

Where Mexican law applies, we will handle ARCO requests in line with applicable local requirements, including any specific response formats or deadlines.

How to Exercise Your Rights

Submitting a request: You can exercise your rights by contacting our Data Protection Officer/Data Protection Team at support@betsatts.com and clearly indicating that your request relates to "Data Protection" or "Privacy Rights".
Information to provide: Please provide sufficient information to identify yourself (such as your full name, username, registered e-mail address and country of residence) and describe the right you wish to exercise. We may request additional information to verify your identity and protect your account.
Response time: We aim to respond to all valid requests within one month (30 days) of receipt. If your request is particularly complex or we receive multiple requests, we may extend this period by up to an additional two months, in which case we will inform you of the extension and the reasons for the delay.
Fees: We will handle your request free of charge. However, where requests are manifestly unfounded or excessive (for example, repeated), we may charge a reasonable fee or refuse to act on the request, as permitted by law.

Cookies & Tracking Technologies

We use cookies and similar technologies on betsatts.com to ensure the Website functions properly, to improve user experience, to perform analytics and, where permitted, to deliver personalised content and marketing. We respect applicable cookie laws in the UK, EEA and other jurisdictions.

Types of Cookies We Use

Strictly necessary (functional) cookies: Session and persistent cookies that are essential to operate the Website, maintain your login session, provide security and allow you to move around the site and use its features. These cookies are usually set in response to actions you take, such as logging in or setting privacy preferences.
Performance and analytics cookies: Cookies that help us understand how visitors use betsatts.com, which pages are most popular, and how users navigate the site. This information is used to improve the performance and usability of our services. Where required by law, we set these cookies only with your consent.
Advertising and targeting cookies: Cookies set by us or third parties (for example, advertising networks) to deliver relevant adverts, measure campaign performance and limit how often you see a particular advert. These cookies may track your browsing across websites and create a profile of your interests, subject to your consent where required.
Preference cookies: Cookies that remember your choices and preferences, such as language settings and display options, so that your experience is more personalised each time you visit.

Managing Cookies

Cookie banner and settings: On your first visit (and periodically thereafter), you may be presented with a cookie notice or banner that explains our use of cookies and allows you to accept or reject non-essential cookies.
Browser controls: Most web browsers allow you to manage cookies via their settings (for example, to block certain cookies, delete existing cookies or configure alerts when cookies are set). Please refer to your browser's help documentation for more information.
Impact of disabling cookies: If you disable or reject certain cookies, some parts of betsatts.com may not function properly, and you may not be able to use all features (such as maintaining a logged-in session or accessing certain games).

Data Security

We take the security of your personal data very seriously and implement a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction or damage. While no system can guarantee absolute security, we aim to maintain a level of security appropriate to the risks associated with online gambling services.

Technical Security Measures

Encryption in transit: Data transmitted between your browser and betsatts.com is protected using industry-standard Transport Layer Security (TLS) protocols (TLS 1.2 or higher) to reduce the risk of interception and tampering.
Encryption at rest: Where appropriate, sensitive data is stored using encryption or other forms of data protection to reduce the risk of unauthorised access if systems are compromised.
Access controls: Personal data is accessible only to authorised personnel and service providers on a strictly need-to-know basis, controlled through authentication, role-based access controls and logging.
Network and infrastructure security: We use firewalls, intrusion detection/prevention systems, anti-malware tools and regular security monitoring to protect our infrastructure.

Organisational and Procedural Measures

Security policies and training: Staff with access to personal data receive ongoing training on data protection, information security and responsible gambling. We maintain internal policies and procedures governing data handling and security.
Vendor risk management: We select service providers that meet appropriate security standards and require them to implement adequate security controls through contractual obligations.
Access logging and monitoring: Access to key systems and data is logged and periodically reviewed to detect unusual or unauthorised activities.

Incident Response

Incident management: We maintain processes for detecting, responding to and mitigating security incidents. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authorities in accordance with legal obligations.
Continuous improvement: We periodically review and update our security measures, taking into account technological developments, industry standards and regulatory expectations. While we may draw on frameworks such as ISO 27001 or SOC 2 as references for good practice, we do not claim formal certification unless explicitly stated.

Complaints & Contacts

If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with a supervisory authority, as described below.

Contacting Us with Questions or Complaints

Initial contact: If you believe your privacy rights have been infringed or you have any questions about this Privacy Policy, please contact our Data Protection Officer/Data Protection Team at support@betsatts.com and state that your message concerns "Data Protection" or "Privacy Complaint".
Information to include: Provide your full name, username, registered e-mail address, country of residence and a clear description of your concern or complaint. Attach any relevant documentation or screenshots where helpful.
Internal handling: We will review your complaint, may request additional information if necessary and aim to provide a substantive response within 30 days. If we cannot resolve your complaint within this period, we will inform you of the reasons for the delay and the expected timeframe.

Escalation to Supervisory Authorities

United Kingdom (UK residents): If you are located in the UK and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom; Website: https://ico.org.uk.
European Economic Area (EEA): If you are located in the EEA, you can lodge a complaint with your local data protection authority (for example, the authority in your habitual residence, place of work or place of the alleged infringement). Contact details for EU/EEA supervisory authorities are available on the European Data Protection Board's website.
Mexico: If you are located in Mexico, you may lodge a complaint with the Mexican data protection authority, the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI). Please consult INAI's official channels for up-to-date contact details and procedures.

We will cooperate with relevant supervisory authorities and follow their guidance in relation to privacy complaints involving Betsat.

Updates

We may update this Privacy Policy from time to time, for example to reflect changes in our services, legal requirements or data processing practices. When we make changes, we will take appropriate steps to inform you.

How We Notify You of Changes

Website publication: The latest version of this Privacy Policy will always be available on https://betsatts.com. We will indicate the date of the most recent update at the end of the Policy.
E-mail notifications: Where changes are material or significantly affect your rights or how we process your data, we will notify you by e-mail using the address registered to your betsatts.com account, where feasible.
On-site notices: We may display prominent notices, banners or pop-up messages on betsatts.com or within your account dashboard to inform you of key changes.

Effective Date and Advance Notice

Advance notice for significant changes: For material changes that significantly affect your rights or obligations, we will provide, where reasonably possible, at least 30 days' advance notice before the updated Privacy Policy becomes effective.
Your options: If you do not agree with the updated Privacy Policy, you may choose to stop using our services and request account closure. Continuing to use betsatts.com after the effective date of an updated Policy will normally indicate your acceptance of the changes, to the extent permitted by law.

Last updated: January 2026.